Are broadband and phone providers doing enough to stop stalkers?
According to the British Crime Survey, there are around 120,000 instances of stalking in England and Wales a year.
Victims increasingly find themselves being harassed online or over the phone.
In 2010 the Crown Prosecution Service (CPS) found that 33% of stalking happened over e-mail, 32% over text message and another 8.4% through social networking sites.
Can broadband and phone providers do anything to help? Should they?
In July 2011 researchers at the University of Bedfordshire's National Centre for Cyber-stalking Research (NCCR) found that a third of cyberstalking victims felt let down by their service providers.
Just 14.5% of the victims of cyberstalking involved in the research - and twice as many male victims as female - contacted a broadband provider to report harassment.
29% contacted their mobile phone provider.
"Clearly, victims feel there is more that could be done by those providing services," said NCCR co-director Professor Carsten Maple.
The study was the result of in-depth interviews with 353 British victims of cyberstalking.
Victims reported a range of health problems arising from their harassment and, astonishingly, 29% of those involved in the research were diagnosed with Post Traumatic Stress Disorder (PTSD).
The majority of cyberstalking victims displayed at least some of the key symptoms.
"We were amazed by how traumatised some people were who responded to the survey," said Dr Emma Short, one of the report's co-authors.
"One of the cases we spoke to couldn't go to work because her stalker was completely unknown to her.
"She wouldn't stand on the station platform in case she got pushed in front of a train as they were threatening to do."
Hidden away on their websites, all broadband providers have acceptable use policies.
Generally, those policies include a few lines outlawing cyberstalking-type behavior among customers.
According to Plusnet's, for example, "using Internet access to menace or harass others" is an abuse of service which can result in disconnection.
Virgin Media goes into more detail about what will happen if the broadband is abused (Virgin Media's example is after "making racist Usenet postings").
Their policy sets out a four-stage plan:a formal warningsuspension of the account (with or without notice)restricted access to services (or any part of the services)termination of the account
How often those plans are used, though, is another matter.
Blocking emails and calls
Phone carriers can block specific numbers and many have specialist departments to help people who are receiving malicious calls.
BT, for example, have a Nuisance Call Advice Line: 0800 661 441.
Broadband providers can offer help with blocking malicious e-mails from specific addresses.
Much of the help available is preventative, however.
Stalking victims can take precautions to anonymise their phone for unknown callers: blocking certain numbers; changing to an ex-directory number or getting a friend to record the voicemail message.
A similar principle applies online, public personal information can be dangerous for those at risk from stalkers.
In other words, really specific help is thin on the ground, much to the frustration of some support groups.
Alexis Bowater, Chief Executive of Network for Surviving Stalking and a stalking victim herself has accused telecoms companies of failing to take stalking seriously.
"We need the internet service providers to get on board they need to take moral and ethical and corporate responsibility for what is happening to the millions of customers that they make billions out of," she said in 2010.
At a parliamentary enquiry into reform of stalking laws in November 2011, Andrea Barnard, e-crime Police manager for Wales, noted that a lack of regulation for internet service providers was exacerbating many stalking cases.
Campaigners are short on specific measures ISPs and phone companies could take to support harassment victims, however.
As we've seen in the discussion of the measures set out in the digital economy act and elsewhere, policing the internet is a tricky business especially, as in stalking cases, where users are set on getting past online blocks.
For a start, for example, there are global challenges: UK legislation can only reach so far.
Rhory Robertson, a partner at law firm, Collyer Bristow suggested that the EU or United Nations should address the problem.
"The law struggles to keep up with social networking, as the opportunities are there for those who abuse their access to cyber space. Victims often feel powerless to put a stop to the stalker's activities particularly when the stalker is operating outside the jurisdiction of the UK," he said.
It'll be interesting to see whether the Government chooses to tackle this and other problems which could form part of the upcoming (as of February 2012) reform of UK stalking law.
In Scotland a new law on stalking, as part of reform of the Criminal Justice and Licensing (Scotland) Act 2010, to supplement provisions under the Protection from Harassment Act 1997 has resulted in hundreds of successful prosecutions for stalking.
In ten years only 70 people faced prosecution under the 1997 law.
In April 2011 and Early Day Motion supporting reform of the 1997 law gathered 74 signatures from MPs.If you are experiencing any disputes with a service provider or retailer please contact Trading Standards who will be able to put you in touch with your local Trading Standards office or visit the Adviceguide from Citizens Advice Bureau. We are not in any way connected to Trading Standards or Citizens Advice Bureau.
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